NZS 8156 : 2019 Standard - Ambulance and Paramedic Services

This standard sets appropriate standards of service covering the means by which ambulance and paramedical services are organised and provided. It provides a means of assessing the extent to which ambulance and paramedical services are worthy of patients' confidence and trust, through the demonstration of clinical safety, reliability, efficiencies, and effectiveness. It applies to all types of road vehicle and to aircraft specifically equipped for ambulance provision when being used for that purpose.

The NZS 8156 Standard has been recently been updated and re-released. This requires a transition process to be carried out.  The process to transition to NZS 8156:2019 is listed in the standard itself as being within 1 year of the release of the standard which took place on 5th May 2019.

The NZS 8156:2019 Standard can be obtained from Standards NZ web shop

The New Zealand Standard for ambulance services was introduced in 2002 as a first attempt at providing a national benchmark for all ambulance providers. It established guidelines for the provision of services that are safe and reliable, and efficient in the use of public funds and donated services.

To reflect the changing needs of this vital service the Standard would be revised within three years of its introduction and was re-issued in 2008 after an extensive review by a NZS review committee.

Who should use the Standard?

The Standard covers road and air ambulance and paramedical emergency services, and outlines the minimum standards required to provide safe, reliable, and efficient services, and applies to any organisation that:

  • provides an emergency ambulance service
  • provides a paramedical or commercial services for events such as concerts
  • provides an ambulance service to transport acute or admitted hospital patients
  • uses the expression ambulance, paramedic, or medic to describe its services
  • operates an Emergency Ambulance Clinical Control Centres (EACCC).

Certification Process

  • Contact Telarc in the first instance and we will talk you through the steps to get certified.
  • Complete a Telarc application form with your relevant details.
  • Development and implement your system in accordance with the NZS 8156:2008 Standard.
  • Telarc will complete an initial gap assessment (stage one audit) to identify any gaps you may have. Recommendations will also be provided to represent best practice and assist you in further development of your processes.
  • An initial audit will be scheduled and completed identifying any non-conformances and recommendations against the NZS 8156:2008 Standard.
  • Complete corrective actions against all non-conformances raised in the initial audit report. These will be reviewed and closed by a Telarc auditor.
  • Certification will be granted once all conditions have been closed and a formal certification issued.
  • Surveillance audits will then be completed on an annual basis to ensure ongoing compliance and improvement.

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