What our clients say

ZEIL is a modern, tech-driven talent platform dedicated to transforming how businesses and people connect through recruitment. Currently certified for ISMS-27001.

"Our audit experience with Telarc has consistently been excellent, from the very first audit conducted by Carew through to the most recent one with Zsolt.

The entire process is always well‑managed. We receive early reminders so we can plan ahead, and the audit preparation is made easy thanks to clear communication about the schedule and expectations. During the audit days, both auditors have been punctual, professional, and genuinely pleasant to work with. They keep to the timetable, which we greatly appreciate, and they bring a constructive, educational approach that helps us improve each time. Carew and Zsolt deserve special recognition for being friendly, thorough, and highly knowledgeable.

Post‑audit follow‑up is equally smooth, with reports delivered promptly and clearly. We also appreciate the patience shown throughout the process.

We are delighted to have completed this year’s audit with no non‑conformances and only a few opportunities for improvement, which we have already begun addressing. I would gladly recommend Telarc to any organisation looking to begin or strengthen their accreditation journey."

Wi Bian Goh - Head of Product

Securecom is a New Zealand owned and operated Managed Security Services Provider, offering complete IT services to New Zealand businesses across all industry sectors. Currently certified for ISMS-27001.

"Just a quick note with some feedback on our experience with Carew during our recent audit.

In summary, the experience was excellent and surpassed the experience we have had with anyone else that we have engaged with to date on our ISO journey.

Carew was very thorough and took the time to contextualise what we were doing at each stage of the process. This in turn led to the OFI's adding real value and we are already underway with adopting many of these suggestions.

As a result we genuinely feel that the end of the audit is the first step on a new journey, not just the end of a compliance process.

I have already recommended Telarc to one of our customers and hope there will be many more."

Greg Mikkelsen - Managing Director

Sowed in tradition since 1867, Harraways Oats stands as a proud cornerstone of New Zealand’s oat industry. Nestled in Dunedin, Otago, Harraways has cultivated a legacy of quality, sustainability, and innovation. Currently certified for FSSC 22000 and Food Control Plan.

"Dear Telarc Team,

On behalf of Harraways, I would like to extend our sincere thanks to Muhammad for successfully conducting the recent unannounced FSSC audit, accompanied by trainee Sergio Formas. The audit was executed with professionalism, structure, and clear communication throughout, which was greatly appreciated by myself and the team.

The process included constructive discussions that not only identified non-conformances but also highlighted valuable opportunities for improvement. It was encouraging to witness Telarc’s commitment to developing new auditors, and Muhammad’s guidance of Sergio was both insightful and educational, offering learning moments for our team as well.

We wish Sergio every success with his sign-off and look forward to welcoming Muhammad back as our lead auditor in future engagements."

Arvin Salvador - Quality Control Manager

Loop Technologies is an electronics services company, repairing and supporting customers’ electronics as well as designing and manufacturing specialised solutions, across a wide range of industries. Currently certified for ISO 9001 and ISO 14001.

"I had the pleasure of participating in a full audit conducted by Jonathan Reynolds, from the entry meeting through to the exit meeting. His friendly and practical approach made a real difference throughout the process.

Jonathan engaged with ten of our staff members, and I was genuinely impressed by how easily he put them at ease. He encouraged open, detailed conversations and made everyone feel comfortable sharing their insights. The feedback from our team was unanimous, they enjoyed speaking with him and felt respected and heard.

What stood out most was Jonathan’s ability to understand our systems and effortlessly connect them to the relevant clauses in the standards. He wasn’t just ticking boxes, he was genuinely interested in how we operate, and that made the audit feel collaborative and constructive."

Roger Hurst - Director

Watershed NZ has been successfully managing projects and properties, and providing expert aquatics consultancy services across New Zealand since 2006. Currently certified for ISO 9001, ISO 14001 and ISO 45001.

"Celebrating Our ISO Accreditation: A Milestone in Excellence, Sustainability, and Safety.

We’re thrilled to announce that our organisation has successfully achieved ISO accreditation across three vital standards - ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety).

This accomplishment marks a significant step forward in our commitment to delivering excellence, fostering sustainability, and ensuring the safety of our people.

A huge part of this success is thanks to the outstanding support from the Telarc audit team. Their guidance throughout the process was invaluable, they clearly outlined each phase, helped us understand what to expect, and patiently addressed every question we had. Their clarity and encouragement kept us focused and aligned with our goals, leading to meaningful improvements across the board.

We were genuinely impressed by the professionalism, warmth, and collaborative spirit of the entire Telarc team. Their expertise made the audit process not only smooth but also deeply insightful.

To everyone who contributed to this achievement - thank you. This milestone reflects the strength of our systems, the dedication of our people, and our unwavering pursuit of continuous improvement."

Davinder Joshi - Health & Safety Manager

Winstone Aggregates is a trusted solutions partner for the concrete, roading, rail, and wider infrastructure sectors, and a leading provider of aggregate products and services throughout New Zealand. Currently certified for ISO 45001.

"Going through an ISO health and safety audit might sound intimidating, especially for those encountering it for the first time. But for our team, it turned out to be an incredibly valuable and positive experience.

Having external auditors review our H&S system gave us a fresh perspective, one that’s hard to achieve from the inside. They helped us identify areas where our system could be improved, clarified, or better aligned with best practices. Sometimes, the contradictions or gaps in a system aren’t obvious until someone else points them out, and that’s exactly what happened here.

What made the process even more effective was the auditors themselves. They were approachable, professional, and easy to work with. For our managers, many of whom were new to external audits, the experience was not only educational but also reassuring. It felt less like a test and more like a collaborative effort to strengthen our safety culture.

In the end, the audit wasn’t just about ticking boxes, it was about growth, clarity, and continuous improvement. And we’re better for it".

Anya Hardy - Health and Safety Manager

Taranaki Reinforcing is a New Plymouth-based company that provides reinforcing steel services including cutting, bending, supply, and installation across the North Island. Currently certified for ISO 9001.

"We are very happy with the service provided by Nauman during our audit last week. His approach was professional and courteous. He quickly acquainted himself with our business, and the existing management system. He provided feedback and practical recommendations in addition to the non conformance. We are confident that attending to these items will help to bolster our Management System going forward".

Phil Lilly - Quality Systems/Contract Support

Independent Traffic Control is a 100% New Zealand-owned company with over 20 years of trusted service, specialising in traffic and safety management services. Currently certified for ISO 9001, ISO 14001 and ISO 45001.

"Hi Ashar and team,

I would like to take this opportunity to express our sincere thanks for your presence during the audit and for the professional expertise and guidance shared throughout the process. Your insights have been greatly valued and will support our ongoing commitment to continuous improvement".

Nick Singh - Health and Safety Advisor

Humes is backed by Fletcher Building, one of New Zealand’s largest manufacturers and builders. They proudly produce high-quality, locally made products through a nationwide network of manufacturing operations, supported by sales centres that service every region across the country. Currently certified for ISO 9001 and ISO 45001.

"Good afternoon Imran,

I would like to express my gratitude to both you and Hammad, the support, feedback and guidance we got from both of you was outstanding.

The audit was performed to a higher than expected standard with clear guidance, explanation on potential improvement opportunities as well as reference to the clauses.

It was great to work with two senior auditors that not only fully understand the ISO standards but also the practical implementation on EHS standards and other best practice guidance.

If this is the level of support and professionalism that is the accepted norm across Telarc and the audit teams I will highly recommend the Telarc team to other companies that plan to work through this process.

Looking forward to our journey together in the coming years."

Chris Maritz - National Health & Safety Manager

Quantem is a leading provider of bulk liquid storage in Australia and New Zealand. They play a key role in supporting industries that rely on safe, efficient, and large-scale liquid storage solutions. Currently certified for ISO 9001.

"We would like to provide the following feedback on our audit experience with Jonathan Reynolds, held on our sites on the 28^th and 29^th July 2025.

Jonathan demonstrated himself to be a high-calibre auditor with strong industry knowledge, particularly in the context of operating a Major Hazard Facility. His approach was engaged, inquisitive, and supportive - providing clear explanations and fostering a constructive audit environment. He acknowledged the learning opportunity for our team, especially with several new members involved, and helped guide us through the process effectively.

The audit was well-managed, timely, and thorough. We felt appropriately challenged, and the experience reinforced our confidence in the robustness and suitability of our systems. We would be pleased to welcome Jonathan back to our facility for future audits".

Terri McGreevy - Finance and Quality Support

CB Civil is a self performing civil engineering business. The companies objective is to build quality infrastructure alongside its partners for the betterment of New Zealand's communities. Currently certified for ISO 9001, ISO 14001 and ISO 45001.

“Telarc consistently delivers high-quality audit services with professionalism, flexibility, and clear communication. They take time to understand their clients’ circumstances, adapt as needed, and still uphold a thorough, value-driven process with value for money and being a reliable value driven partner committed to doing the job right.”

Ali Jafari - Business Controls Manager

Thermosash Commercial Ltd provides world class solutions in the design, manufacture and installation of bespoke engineered building envelopes within New Zealand and abroad. Currently certified for ISO 9001, ISO 14001 and ISO 45001.

“I am very grateful for your pragmatic and helpful approach to what was initially a very daunting project. The team and I certainly appreciated your advice and professional guidance to help us get to this point, the timing of which was perfect as we had clients requesting our ISO 9001 certification for current tenders.

I look forward to seeing you again as we roll out the HSEQ management system across our business and sharing the progress we have made operating under these ISO standards”.

As the first company in New Zealand accredited under the private scene for scale measuring and calibration services, the team at AP1 Metrology are true specialists in their field. Q-Safe has helped AP1 Metrology increase turnover.

"I started seeing the benefits in the business from everyone understanding the need for these quality systems and how it all fitted in. I then began to see how it improves your business and basically your bottom line."

Hanlon is your leading provider of comprehensive plumbing services, offering end-to-end solutions including maintenance, pumps, environmental, and drainage solutions. Currently certified for ISO 9001, ISO 14001 and ISO 45001.

"Over a year ago, we embarked as a business to gain Telarc Registered Certifications for Environment ISO 14001, Quality ISO 9001 and Health & Safety ISO 45001. The certification was more about reviewing our existing systems and processes and identifying areas that we could improve on. The commitment to achieving these standards enabled us to start our journey on improving our systems and processes. Last week achieved our first goal of becoming ISO certified in the areas mentioned above. We have learned to date that this is a journey (not a destination) that has bought us today to certification. It has highlighted for Hanlon that we have good systems that we can improve through the use of technology and continuous improvement to make them great. It has helped us identify areas of the business that we were deficient in and systems and processes we could implement to improve.

A huge thank you to Kaizen Consulting and Telarc for their input, advice, and guidance to date. We could not have done this without you both! Not only has your input been critical in us attaining certification, but it has also contributed to the continuous improvement of the business.

It is fantastic to see how all those in the business have embraced this journey and drive to continual improvement to date. This passion and drive will be great for the business and yield many improvements and productivity gains over the coming years."

Northpower operates and maintains both the electricity distribution and fibre networks in the Whangarei and Kaipara region. We also provide specialist contracting services to our partners, other network owners and operators, across the North Island of New Zealand.

Northpower has always been committed to meeting changing client needs and providing products and services that represent true value - safely, on time, to specification and in a way that delivers top business performance. We have been working with Telarc since the mid-1990s through our management system certifications starting with ISO 9001 and obtaining the latest certification of ISO 45001:2018. Over the 25 plus years of engagement, we have always felt supported through our journey of implementing and maintaining our various management systems and the value provided through our annual audits that help us continuously improve our systems year on year. These improvements are valued and appreciated by all our customers and staff, the team is fantastic to work with and we always look forward to our annual engagements.

Soar Creative Group are New Zealand's largest independent communications group developing creative, content and print solutions for clients big and small. Certification gives customers many reasons to prefer Soar Creative Group.

“We get clients who are impressed with our environmental credentials, especially when they’re not paying a premium for them. And the ISO 9001 quality credentials are a pre-requisite for many of the tenders we go for, because it provides assurance of consistent quality.”

New Plymouth company Whitaker Civil Engineering was awarded an International Arch of Europe Award for Quality Without its ISO 9001 Quality Management System, Whitaker Civil wouldn't have been eligible. 

"ISO 9001 puts a whole series of controls in place. As well as quality in our projects, it ensures quality in the business and the policies. It links our project managers into the engine room of the organisation."